We offer refunds only in the following circumstances:
Missing Packages: If your package is confirmed as missing by the shipping carrier, we will offer you a refund or a replacement product.
Seized Packages: If your package is confirmed as seized by customs or any other relevant authority, we will offer you a refund or a replacement product.
Non-Refundable Items: We do not offer refunds for products that have been opened or used. Shipping and handling charges are non-refundable.
How to Request a Refund To request a refund, please contact our customer service team with your order details and the reason for the refund request. We may require additional information or documentation to process your request.
Processing Time: Refunds will be processed within [insert number] business days upon approval of your refund request. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution. Contact Us If you have any questions about our refund policy, please contact us: [i]